Dispatch went from three coordinators working a shared inbox to one system that books, confirms and escalates on its own. Coordinators now handle exceptions only.
Freight brokerage, Toronto2025
AI Automation & Agents · Custom Systems & Software
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Nine locations ran on four disconnected tools and a spreadsheet. One platform replaced all of it, and scheduling stopped being a phone call between sites.
Multi-site clinic group2025
Custom Systems & Software · Websites & Product Interfaces · Cybersecurity
Outbound was being bought from three vendors and none of them owned the number. Rebuilt as one pipeline with attribution that survives an audit.
Industrial equipment supplier2024
Growth & Marketing Systems · Websites & Product Interfaces
Pre-launch security review turned into a rebuild of access, secrets and monitoring. Launched with an incident path already written.
Regional services marketplace2024
Cybersecurity · Custom Systems & Software
Identity, site and document templates rebuilt as one system. The practice now produces its own material without design review.
Architecture practice2024
Websites & Product Interfaces